Refund policy
Please reach out to us at customercare@celouracollection.com to get approval for refund. Refunds are only considered within 7 days of receipt of delivery to you.
Please send all items to PO Box 3013 Valdosta, GA, 31604 once you have approval. If items are sent to us without approval, we reserve the right to refuse your refund.
Returned Products should be sent back to us in their original condition, together with the original packaging, order receipt, and all tags. All Products are inspected on return. When trying on clothing, please be careful with the Product (e.g. don’t apply excessive force when pulling zips) and don’t wear products that could mark or scent a Product (such as make-up, fake-tan, perfume, deodorant, cologne, etc.).
Returned Products must be unworn and unwashed.
We will not accept returned Products that show any signs of having been worn or washed, including where the Products are stained or otherwise marked or damaged.
If a Product is returned to us that has been worn, used, damaged, or is otherwise in an unsaleable condition, we reserve the right to refuse your refund. Alternatively, we reserve the right to reduce your refund value to reflect any reduction in the value of a Product.
Exchanges : We do not reserve inventory for exchanges. Return the item, wait for your gift card, and place a new order in any size or style that is currently available.
All Sales are Final for Ce'loura Smoothing Essentials, Jewelry, Scarves and Gloves.